<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn">
  <bpmn:collaboration id="Collaboration_0sx1af0">
    <bpmn:participant id="Participant_1j0on1h" name="PROCESSO e-OUV - IFPE" processRef="Process_01z98wi" />
    <bpmn:textAnnotation id="TextAnnotation_0hhs7xc">    <bpmn:text>Descrever: o ato ou fato; local do fato; envolvido(s); identificar (e-mail)</bpmn:text>
</bpmn:textAnnotation>
  </bpmn:collaboration>
  <bpmn:process id="Process_01z98wi">
    <bpmn:laneSet>
      <bpmn:lane id="Lane_18uo5fm" name="OUVIDORIA CENTRAL">
        <bpmn:flowNodeRef>Task_0ehjyiz</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_1rmcue8</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_0095y3c</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_19k88o4</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_1jyy60q</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>ExclusiveGateway_0yrc0gx</bpmn:flowNodeRef>
      </bpmn:lane>
      <bpmn:lane id="Lane_0j10bhf" name="OUVIDORIA CAMPUS">
        <bpmn:flowNodeRef>Task_16i2u7c</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_119ozxd</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_1rzpd9k</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>ExclusiveGateway_0f3huz8</bpmn:flowNodeRef>
      </bpmn:lane>
      <bpmn:lane id="Lane_1bkhm9g" name="CIDADÃO">
        <bpmn:flowNodeRef>StartEvent_1cqvxew</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_1dtth81</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_0jawjrw</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_13cd621</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_0gu88rn</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_0uu1dwb</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_0qdjpfd</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_019b3gk</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>EndEvent_1jr06ix</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>ExclusiveGateway_1itdvbr</bpmn:flowNodeRef>
      </bpmn:lane>
      <bpmn:lane id="Lane_0fppwxq" name="SETOR">
        <bpmn:flowNodeRef>Task_10x2kjy</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_17jgd1u</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_0ul5nor</bpmn:flowNodeRef>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:sequenceFlow id="SequenceFlow_1yceyct" sourceRef="StartEvent_1cqvxew" targetRef="Task_1dtth81" />
    <bpmn:sequenceFlow id="SequenceFlow_05p8tqn" sourceRef="Task_1dtth81" targetRef="Task_0jawjrw" />
    <bpmn:sequenceFlow id="SequenceFlow_1annk2f" sourceRef="Task_0jawjrw" targetRef="Task_13cd621" />
    <bpmn:sequenceFlow id="SequenceFlow_0jh8rcy" sourceRef="Task_13cd621" targetRef="Task_0gu88rn" />
    <bpmn:sequenceFlow id="SequenceFlow_0puc0pm" sourceRef="Task_0gu88rn" targetRef="Task_0uu1dwb" />
    <bpmn:sequenceFlow id="SequenceFlow_0pafxho" sourceRef="Task_0uu1dwb" targetRef="Task_0qdjpfd" />
    <bpmn:sequenceFlow id="SequenceFlow_00kynd6" sourceRef="Task_0qdjpfd" targetRef="Task_0ehjyiz" />
    <bpmn:task id="Task_0ehjyiz" name="Acessar portal e-OUV">
      <bpmn:incoming>SequenceFlow_00kynd6</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0k8sohm</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_1rmcue8" name="Avaliar manifestações">
      <bpmn:incoming>SequenceFlow_0k8sohm</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0da1egl</bpmn:outgoing>
    </bpmn:task>
    <bpmn:sequenceFlow id="SequenceFlow_0k8sohm" sourceRef="Task_0ehjyiz" targetRef="Task_1rmcue8" />
    <bpmn:task id="Task_0095y3c" name="Encaminhar manifestações">
      <bpmn:incoming>SequenceFlow_0da1egl</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_1riek13</bpmn:outgoing>
    </bpmn:task>
    <bpmn:sequenceFlow id="SequenceFlow_0da1egl" sourceRef="Task_1rmcue8" targetRef="Task_0095y3c" />
    <bpmn:sequenceFlow id="SequenceFlow_1riek13" sourceRef="Task_0095y3c" targetRef="Task_119ozxd" />
    <bpmn:sequenceFlow id="SequenceFlow_0jh63vq" sourceRef="Task_119ozxd" targetRef="Task_16i2u7c" />
    <bpmn:sequenceFlow id="SequenceFlow_12tyubm" sourceRef="Task_16i2u7c" targetRef="Task_17jgd1u" />
    <bpmn:sequenceFlow id="SequenceFlow_0aqz0er" sourceRef="Task_17jgd1u" targetRef="Task_10x2kjy" />
    <bpmn:sequenceFlow id="SequenceFlow_1ij88wq" sourceRef="Task_10x2kjy" targetRef="Task_0ul5nor" />
    <bpmn:sequenceFlow id="SequenceFlow_0piqcq3" sourceRef="Task_0ul5nor" targetRef="Task_1rzpd9k" />
    <bpmn:sequenceFlow id="SequenceFlow_05kow0h" sourceRef="Task_1rzpd9k" targetRef="ExclusiveGateway_0f3huz8" />
    <bpmn:sequenceFlow id="SequenceFlow_12byl1y" name="NÃO" sourceRef="ExclusiveGateway_0f3huz8" targetRef="Task_17jgd1u" />
    <bpmn:sequenceFlow id="SequenceFlow_1vri5uo" name="SIM" sourceRef="ExclusiveGateway_0f3huz8" targetRef="Task_19k88o4" />
    <bpmn:sequenceFlow id="SequenceFlow_0s0anv7" sourceRef="Task_1jyy60q" targetRef="Task_019b3gk" />
    <bpmn:sequenceFlow id="SequenceFlow_16nxqz9" sourceRef="Task_19k88o4" targetRef="ExclusiveGateway_0yrc0gx" />
    <bpmn:sequenceFlow id="SequenceFlow_1fl857b" name="SIM" sourceRef="ExclusiveGateway_0yrc0gx" targetRef="Task_1jyy60q" />
    <bpmn:sequenceFlow id="SequenceFlow_1m21e1h" name="NÃO" sourceRef="ExclusiveGateway_0yrc0gx" targetRef="Task_119ozxd" />
    <bpmn:sequenceFlow id="SequenceFlow_0c8a85r" sourceRef="Task_019b3gk" targetRef="ExclusiveGateway_1itdvbr" />
    <bpmn:sequenceFlow id="SequenceFlow_09mbvp5" name="SIM" sourceRef="ExclusiveGateway_1itdvbr" targetRef="EndEvent_1jr06ix" />
    <bpmn:sequenceFlow id="SequenceFlow_0qg9hfg" name="NÃO" sourceRef="ExclusiveGateway_1itdvbr" targetRef="Task_0qdjpfd" />
    <bpmn:startEvent id="StartEvent_1cqvxew">
      <bpmn:outgoing>SequenceFlow_1yceyct</bpmn:outgoing>
    </bpmn:startEvent>
    <bpmn:task id="Task_1dtth81" name="Acessar portal e-OUV">
      <bpmn:incoming>SequenceFlow_1yceyct</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_05p8tqn</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_0jawjrw" name="Escolher tipo de manifestação">
      <bpmn:incoming>SequenceFlow_05p8tqn</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_1annk2f</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_13cd621" name="Escolher o destinatário da manifestação">
      <bpmn:incoming>SequenceFlow_1annk2f</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0jh8rcy</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_0gu88rn" name="Identificar e descrever a manifestação">
      <bpmn:incoming>SequenceFlow_0jh8rcy</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0puc0pm</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_0uu1dwb" name="Revisar a manifestação">
      <bpmn:incoming>SequenceFlow_0puc0pm</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0pafxho</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_0qdjpfd" name="Concluir / enviar a manifestação">
      <bpmn:incoming>SequenceFlow_0pafxho</bpmn:incoming>
      <bpmn:incoming>SequenceFlow_0qg9hfg</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_00kynd6</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_019b3gk" name="Avaliar resposta manifestação">
      <bpmn:incoming>SequenceFlow_0s0anv7</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0c8a85r</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_16i2u7c" name="Encaminhar manifestação">
      <bpmn:incoming>SequenceFlow_0jh63vq</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_12tyubm</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_119ozxd" name="Avaliar manifestação">
      <bpmn:incoming>SequenceFlow_1riek13</bpmn:incoming>
      <bpmn:incoming>SequenceFlow_1m21e1h</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0jh63vq</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_10x2kjy" name="Responder manifestação">
      <bpmn:incoming>SequenceFlow_0aqz0er</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_1ij88wq</bpmn:outgoing>
    </bpmn:task>
    <bpmn:endEvent id="EndEvent_1jr06ix">
      <bpmn:incoming>SequenceFlow_09mbvp5</bpmn:incoming>
    </bpmn:endEvent>
    <bpmn:exclusiveGateway id="ExclusiveGateway_1itdvbr" name="Analisar resposta">
      <bpmn:incoming>SequenceFlow_0c8a85r</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_09mbvp5</bpmn:outgoing>
      <bpmn:outgoing>SequenceFlow_0qg9hfg</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:task id="Task_17jgd1u" name="Avaliar manifestação">
      <bpmn:incoming>SequenceFlow_12tyubm</bpmn:incoming>
      <bpmn:incoming>SequenceFlow_12byl1y</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0aqz0er</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_0ul5nor" name="Encaminhar manifestação">
      <bpmn:incoming>SequenceFlow_1ij88wq</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0piqcq3</bpmn:outgoing>
    </bpmn:task>
    <bpmn:task id="Task_1rzpd9k" name="Receber e avaliar manifestação">
      <bpmn:incoming>SequenceFlow_0piqcq3</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_05kow0h</bpmn:outgoing>
    </bpmn:task>
    <bpmn:exclusiveGateway id="ExclusiveGateway_0f3huz8" name="Analisar resposta">
      <bpmn:incoming>SequenceFlow_05kow0h</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_12byl1y</bpmn:outgoing>
      <bpmn:outgoing>SequenceFlow_1vri5uo</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:task id="Task_19k88o4" name="Avaliar resposta manifestação">
      <bpmn:incoming>SequenceFlow_1vri5uo</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_16nxqz9</bpmn:outgoing>
    </bpmn:task>
    <bpmn:exclusiveGateway id="ExclusiveGateway_0yrc0gx" name="Analisar resposta">
      <bpmn:incoming>SequenceFlow_16nxqz9</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_1fl857b</bpmn:outgoing>
      <bpmn:outgoing>SequenceFlow_1m21e1h</bpmn:outgoing>
    </bpmn:exclusiveGateway>
    <bpmn:task id="Task_1jyy60q" name="Incluir resposta portal e-OUV">
      <bpmn:incoming>SequenceFlow_1fl857b</bpmn:incoming>
      <bpmn:outgoing>SequenceFlow_0s0anv7</bpmn:outgoing>
    </bpmn:task>
    <bpmn:association id="Association_0t2rraf" sourceRef="Task_0gu88rn" targetRef="TextAnnotation_0hhs7xc" />
  </bpmn:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_0sx1af0">
      <bpmndi:BPMNShape id="Participant_1j0on1h_di" bpmnElement="Participant_1j0on1h">
        <dc:Bounds x="159" y="678" width="1127" height="666" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_18uo5fm_di" bpmnElement="Lane_18uo5fm">
        <dc:Bounds x="189" y="845" width="1097" height="193" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_0j10bhf_di" bpmnElement="Lane_0j10bhf">
        <dc:Bounds x="189" y="1038" width="1097" height="150" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_1bkhm9g_di" bpmnElement="Lane_1bkhm9g">
        <dc:Bounds x="189" y="678" width="1097" height="167" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Lane_0fppwxq_di" bpmnElement="Lane_0fppwxq">
        <dc:Bounds x="189" y="1188" width="1097" height="156" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="StartEvent_1cqvxew_di" bpmnElement="StartEvent_1cqvxew">
        <dc:Bounds x="236" y="742" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="209" y="782" width="90" height="12" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Task_1dtth81_di" bpmnElement="Task_1dtth81">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_1yceyct_di" bpmnElement="SequenceFlow_1yceyct">
        <di:waypoint xsi:type="dc:Point" x="272" y="760" />
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="Task_0jawjrw_di" bpmnElement="Task_0jawjrw">
        <dc:Bounds x="409" y="720" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_05p8tqn_di" bpmnElement="SequenceFlow_05p8tqn">
        <di:waypoint xsi:type="dc:Point" x="387" y="760" />
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        <bpmndi:BPMNLabel>
          <dc:Bounds x="353" y="739" width="90" height="12" />
        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="Task_13cd621_di" bpmnElement="Task_13cd621">
        <dc:Bounds x="527" y="720" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_1annk2f_di" bpmnElement="SequenceFlow_1annk2f">
        <di:waypoint xsi:type="dc:Point" x="509" y="760" />
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="Task_0gu88rn_di" bpmnElement="Task_0gu88rn">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_0jh8rcy_di" bpmnElement="SequenceFlow_0jh8rcy">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
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      <bpmndi:BPMNShape id="Task_0uu1dwb_di" bpmnElement="Task_0uu1dwb">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_0puc0pm_di" bpmnElement="SequenceFlow_0puc0pm">
        <di:waypoint xsi:type="dc:Point" x="746" y="760" />
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        <bpmndi:BPMNLabel>
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      <bpmndi:BPMNShape id="Task_0qdjpfd_di" bpmnElement="Task_0qdjpfd">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_0pafxho_di" bpmnElement="SequenceFlow_0pafxho">
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        <bpmndi:BPMNLabel>
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="Task_0ehjyiz_di" bpmnElement="Task_0ehjyiz">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_00kynd6_di" bpmnElement="SequenceFlow_00kynd6">
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        <bpmndi:BPMNLabel>
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      <bpmndi:BPMNShape id="Task_1rmcue8_di" bpmnElement="Task_1rmcue8">
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      </bpmndi:BPMNShape>
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        <bpmndi:BPMNLabel>
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      <bpmndi:BPMNShape id="Task_0095y3c_di" bpmnElement="Task_0095y3c">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_0da1egl_di" bpmnElement="SequenceFlow_0da1egl">
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        <bpmndi:BPMNLabel>
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      <bpmndi:BPMNShape id="Task_119ozxd_di" bpmnElement="Task_119ozxd">
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      </bpmndi:BPMNShape>
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      <bpmndi:BPMNShape id="Task_17jgd1u_di" bpmnElement="Task_17jgd1u">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_12tyubm_di" bpmnElement="SequenceFlow_12tyubm">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNShape id="Task_10x2kjy_di" bpmnElement="Task_10x2kjy">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="SequenceFlow_0aqz0er_di" bpmnElement="SequenceFlow_0aqz0er">
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</bpmn:definitions>
